Crucial Conversations: How to Get the Best Ideas When the Stakes Are High

• American Society for Training and Development -- Greater Philadelphia Chapter

Crucial Conversations: How to Get the Best Ideas When the Stakes Are High

Have you ever found yourself in a contentious meeting that became stupid even though there were smart people in it? Have you ever felt “shut down” by an aggressive boss, client or member? When the stakes are high and opinions differ, some people ramrod their ideas while others retreat to silence.

However, in most organizations there is a small minority, usually about ten percent, who are able to speak up and be heard when others have shut down. These people speak truth to power, and it gains them enormous respect from both their peers and their managers.

For the last 30 years we’ve studied the skills these natural leaders use in high-stakes, emotional conversations. In this session we’ll demonstrate these skills and show you how to use them to get the best out of people when the stakes are high and emotions are strong.

About the Speaker
Candace Bertotti brings more than 10 years of experience in communication and leadership development to the VitalSmarts Facilitator Faculty. A Master Certified Trainer in Crucial Conversations®, Candace specializes in conflict resolution, negotiation, and interpersonal communication to help individuals, teams, and organizations increase effectiveness and achieve bottom-line results.

A/V Disclaimer:
ASTD Greater Philadelphia Chapter may make visual and/or audio records of meetings for the purpose of promoting the chapter’s membership and programs. The material may be edited for content and length, however, ASTD Greater Philadelphia Chapter will maintain the integrity of the content.

ATTIRE Business Casual Attire

FEE Member
$30.00

Non-member
$45.00

RSVP Tuesday, June 9, 2009

• Human Resources
• Leadership
• Skills